You can cancel future renewals in your billing settings. A cancellation and a refund are separate actions, and your statutory consumer rights always remain available.
Business locationNicosia, Cyprus
Include your account email and any relevant payment or job reference.
Never send passwords, full card numbers or card security codes.
Cancel a subscription
Open Workspace settings → Billing & invoices → Manage billing, or open the billing portal from Credits & plans. Choose the cancellation option and review the effective date before confirming.
Cancellation stops future renewal and normally preserves plan access through the confirmed paid period. It does not, by itself, refund a previous payment or delete your account. Your billing portal shows the subscription status and confirmed period.
Plan changes and credit top-ups
Plan changes may prorate payment and credits for the remaining period. Review the amount and effective date shown before confirming. Cancelling a subscription stops future subscription grants; issued credits carry forward, subject to any applicable offer conditions or refund adjustment.
Credit top-ups are separate one-time purchases and do not enable automatic recharge. Cancel an existing subscription separately if you no longer want it to renew.
A payment or credit balance looks wrong
Check Billing & invoices for your payment history, and Credits & plans for your balance and payment status. Payment confirmation can take time. Avoid purchasing again simply to resolve a delayed update.
If the issue remains unresolved, contact us with your account email, purchase date and payment reference. Report duplicate or unauthorized charges promptly. Never send a full card number, card security code or password.
Generation issues
A request rejected before provider acceptance releases its credit reservation. If the provider outcome is uncertain, the reservation may remain while the job is checked. Confirmed usage is settled and unused reserved credits are returned.
If a generation or charge appears incorrect, check Activity and contact us with the job reference. You do not need to create another paid generation for us to investigate the first. Creative dissatisfaction alone does not establish a service failure, but statutory remedies for defective or incorrectly charged services remain available.
Request a refund
A refund request should identify the account used for the purchase, the transaction date or reference, and the issue. We review the payment, service delivery, relevant usage and applicable law. Where no statutory entitlement applies, discretionary requests are assessed individually, including duplicate payments and purchases not delivered because of a service error.
If a refund is approved, we explain the amount and any associated account adjustment. Refunds are normally returned through the original payment method; the time to appear depends on the payment provider and your bank.
Consumer withdrawal and defective-service rights
If you are a consumer in the EU or EEA, online service purchases generally include a 14-day withdrawal period from the conclusion of the contract, subject to the rules for the particular service or digital content. Other jurisdictions may provide additional rights.
To exercise a withdrawal right, send us a clear statement before the applicable deadline identifying your account and purchase. You do not need to provide a reason. Where the law requires it, a proportionate charge for services already supplied applies only if you expressly requested supply during the withdrawal period and the relevant conditions are met.
Exceptions for fully performed services or digital content apply only where the legally required express consent, acknowledgements and other conditions have been satisfied. Creating an account or using MotionLoot does not automatically waive every withdrawal right.
If a paid digital service is defective or does not conform to the contract, applicable law may entitle you to correction, a price reduction, termination or a refund. Nothing on this page limits those remedies.
After a refund and further help
A confirmed refund or reversed payment can reverse associated unused credits and require adjustment of the related subscription entitlements. We explain any proposed adjustment and review already-used credits where relevant. A refund does not automatically cancel unrelated purchases.
Contact us if you disagree with a billing decision or need further help. You remain free to use applicable payment-provider procedures, consumer authorities or court remedies. Our privacy policy explains how we handle information supplied with a request.